Legal Warranty

Gramm Tourpacking products

Our Gramm Tourpacking bags and products are covered by law by a 2-year warranty. From the date of purchase your Gramm product is covered against any manufacturing defects. Please note that this warranty does not apply to Gramm Tourpacking custom bags. Also not covered is normal wear and any accidental damage caused by a crash, incorrect installation, neglect, incorrect care, or misuse of your Gramm Tourpacking product.

Allygn Components racks

If you have any problems with your rack, please get in touch first with Fern Bicycles. Please note, Allygn Components does’t provide any warranty on the rack’s paint. Please make sure you use electrical tape or helicopter tape to protect the hard-wearing coating of your rack, ideally before mounting any bag or cargo to the rack.

Ass Savers WIN WING + Ass Savers WIN WING 2

Your Ass Savers comes with a Happy Guarantee! Either you are completely satisfied with your purchase you get your money back. No fine print, no ifs and no buts. Period. Here is how it works. Send an email at support(at)ass-savers.com or post(at)gramm-tourpacking.com and explain why you are sad. We might ask you to send us some pictures to understand your problem and then we will do our best to solve it for you. If your problem is of an unsolvable character then we will issue a full refund and you don't have to send the Ass Saver in return.

If you have any further questions please send us an email to post(at)gramm-tourpacking.com

Lifetime Gramm Guarantee

Every Gramm Tourpacking bag is backed by a lifetime guarantee. No matter if your bag is stock or custom and no matter the reason for the failure, we will do our very best to repair or replace the broken part at our Berlin workshop. Even if the repair is years or decades outside the warranty, we will try to find a servicable, cost-effective solution. Please send us an email at service(at)gramm-tourpacking.com explaining your concern (photos are helpful) so we can together work out the best solution.